Boost Visitor Engagement with LiveChat Integration on Your Webflow App
Give your Webflow site live visitor chat, chatbot support, and tools for handling conversations.
Without LiveChat, you may need to answer visitor questions by hand or use separate tools for conversations and lead collection. With it installed, visitors can chat with your team or receive chatbot support on your Webflow site.
You can invite visitors according to their behavior, the pages they view, or their location. AI can suggest knowledge-base replies, summarize chats, and apply tags. AI chatbot answers to FAQs require an integration.
Where it fits
LiveChat suits Webflow businesses managing customer support, sales, or lead collection. During a support conversation, agents can see customer details and previous chats. Weekly insights surface recurring questions and trending subjects.
Conversations stay in sync across desktop, browsers, and the LiveChat apps for iOS and Android. LiveChat also connects with over 200 CRM, email, ecommerce, and messenger tools.
Pricing and permissions
LiveChat is a paid app. Its requested Webflow permissions are the ability to edit custom code and read sites. These are the access types specified for installation.
Setting it up
Install LiveChat, then configure the widget’s language, greetings, availability, routing, and appearance. You can set invitations to respond to visitor behavior, pages viewed, or location.
When your team is offline, the chatbot can collect messages through a contact form. An integration is required for an AI chatbot to answer FAQs.
Common questions
Who is the developer behind LiveChat?
LiveChat is made by Text, Inc.
Can LiveChat collect messages when my team is offline?
Yes. When your team is offline, its chatbot can collect messages as a contact form.
Can I customize the chat widget?
Yes. You can set its language, greetings, availability, routing, and appearance.
